Penalty Amount
$10,000,000
The FTC settled charges with StubHub Holdings, Inc. for violating the FTC Act and the FTC’s Rule on Unfair or Deceptive Fees by failing to disclose total ticket prices including all mandatory fees up-front on its website. StubHub will pay $10 million, which will be used to provide refunds to eligible consumers who purchased live event tickets between May 12 and 14, 2025. The stipulated final order also prohibits StubHub from misrepresenting pricing, fees, or material transaction facts, and requires full compliance with the Fees Rule’s disclosure requirements.
StubHub must pay $10 million to fund a consumer redress program for eligible ticket purchasers between May 12 and 14, 2025, with priority given to consumers who did not see total price disclosures on initial website displays. The company is permanently prohibited from misrepresenting total prices, fees, charges, refundability, or final payment amounts, and must disclose total prices clearly, conspicuously, and more prominently than other pricing information. StubHub must also disclose any excluded fees and final payment amounts before consumers agree to transactions, and provide redress to eligible consumers within 90 days of the order date.
In-house legal teams should review pricing and fee disclosure clauses in vendor agreements with ticketing resellers, event platforms, and advertising partners to ensure total ticket prices (including all mandatory fees) are displayed clearly, conspicuously, and more prominently than other pricing information as required by the FTC’s Fees Rule. Customer-facing terms of service and purchase agreements must be updated to prohibit misrepresentations of total prices, fee amounts, refundability, or final payment totals, and to disclose excluded fees and final payment amounts before consumers agree to transactions. All agreements with live event ticket providers should include compliance warranties for the FTC Act and Fees Rule, as well as indemnification for deceptive pricing practices, while refund clauses should be aligned with consumer redress obligations to avoid liability.
Entity
StubHub Holdings, Inc.
Industry
OtherOfficial Press Release
https://www.ftc.gov/news-events/news/press-releases/2026/04/stubhub-refunding-10-million-fees-consumers-after-deceptive-ticket-pricing
StubHub Complaint
https://www.ftc.gov/system/files/ftc_gov/pdf/StubHub-Complaint.pdf
StubHub Order
https://www.ftc.gov/system/files/ftc_gov/pdf/StubHub-Order.pdf
Federal Trade Commission Enforcement Page
https://www.ftc.gov/enforcement
"StubHub Holdings, Inc."
"$10 million"
"April 9, 2026"
"FTC Act"
"Rule on Unfair or Deceptive Fees"
"Company failed to disclose total ticket price for live events in violation of the FTC’s Fees Rule"
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$1.9M
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