Penalty Amount
$4,850,000
The FTC charged Canada-based payment processor Nuvei Corporation and its subsidiaries with knowingly processing payments for fraudulent merchants, including more than $30 million in payments for the Reimage tech support scam from 2017 to 2023, as well as merchants making false earnings claims and impersonating government tax authorities. Under the stipulated order filed in the U.S. District Court for the District of Arizona, Nuvei will pay $4.85 million for consumer redress, is banned from serving tech support telemarketers, and must implement robust merchant screening and chargeback monitoring practices. Note: this is a payments-fraud facilitation action under the FTC Act and Telemarketing Sales Rule, not a data privacy violation.
Nuvei will pay $4.85 million, which will be used to provide consumer redress. The order bans Nuvei from providing payment services to any person selling tech support products or services by telemarketing or by pop-up messages relating to security or performance issues on a computer or other device. Nuvei is prohibited from making false or misleading statements to obtain merchant accounts, and from engaging in tactics to avoid fraud or risk monitoring programs established by banks or credit card networks, including load balancing. Nuvei must screen and monitor its existing and prospective clients, including clients in certain merchant categories such as outbound telemarketing, and conduct enhanced screening and investigation of any existing client whose chargeback rates exceed the limits set forth in the order.
In-house legal teams at payment processors, payment facilitators, marketplaces, or any company extending merchant account or payment services should review merchant onboarding agreements, payment processing agreements, and sponsor-bank contracts for merchant screening and due diligence obligations, prohibited merchant category lists (especially tech support and outbound telemarketing), chargeback rate thresholds with enhanced monitoring triggers, anti-load-balancing and anti-evasion covenants, representations and warranties regarding the lawfulness of a merchant's business practices, and termination/suspension rights for high-risk or previously terminated merchants. Companies that rely on third-party payment processors should audit those vendor agreements to confirm the processor conducts comparable screening (this enforcement shows processor-level failures can follow the underlying fraud), and indemnification and consumer redress cost-allocation clauses should be checked to ensure fraud-related losses and regulatory penalties flow to the responsible party. Teams should also add or update reps around compliance with the FTC Act and Telemarketing Sales Rule in customer and vendor payment-related contracts.
Entity
Nuvei Corporation
Industry
Financial ServicesOfficial Press Release
https://www.ftc.gov/news-events/news/press-releases/2026/09/payment-processor-nuvei-must-implement-robust-merchant-screening-practices-pay-485-million-settle
Nuvei Complaint
https://www.ftc.gov/system/files/ftc_gov/pdf/Nuvei-Complaint.pdf
Nuvei Order
https://www.ftc.gov/system/files/ftc_gov/pdf/Nuvei-Order.pdf
Federal Trade Commission Enforcement Page
https://www.ftc.gov/enforcement
"Canada-based Nuvei Corporation"
"Global payment processor Nuvei will pay $4.85 million to settle the Federal Trade Commission’s charges"
"September 4, 2026"
"The FTC filed the complaint and final order in the U.S. District Court for the District of Arizona."
"with unfair practices in connection with payment processing in violation of the FTC Act and assisting and facilitating deceptive telemarketers in violation of the Telemarketing Sales Rule"
"Nuvei processed more than $30 million in consumer payments for Reimage, an offshore tech support scam, from 2017 to 2023"
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$1.9M
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