New York Attorney General Letitia James and the NY Department of Financial Services secured commitments from Western Union to maintain its physical locations and cap fee increases for three years after acquiring Intermex, ensuring continued access to remittance services for New Yorkers. The agreement requires Western Union to maintain at least the same physical presence in ZIP codes where Intermex locations operate, offer retail remittance services to six countries, and limit price increases to inflation, with reporting and audit requirements.
Western Union must maintain at least the same physical presence in ZIP codes where Intermex locations operate at the time of acquisition, offer retail remittance services to Ecuador, Guatemala, Honduras, Mexico, Nicaragua, and Peru at each location, and limit price increases to those that keep pace with inflation. It must also provide reports to DFS for three years including service terminations, customer communications, and remittance data, and pay for an independent DFS-approved auditor to conduct a compliance audit one year after the acquisition.
In-house legal teams should review agreements with agents, franchisees, and retail partners to ensure they contain provisions that allow the company to maintain physical locations and cap fee increases as required by this settlement. Key clauses to examine include location maintenance obligations, fee adjustment mechanisms, termination rights, and reporting requirements. Additionally, any merger or acquisition agreements should include conditions that preserve service availability and pricing commitments, and vendor agreements should include audit rights and compliance reporting obligations to ensure ongoing adherence to regulatory commitments.
Entity
The Western Union Company
Industry
Financial ServicesOfficial Press Release
https://ag.ny.gov/press-release/2026/attorney-general-james-and-new-york-state-department-financial-services-secure
western union company intermex wire transfer ii llc aod 2026
https://ag.ny.gov/sites/default/files/settlements-agreements/western-union-company-intermex-wire-transfer-ii-llc-aod-2026.pdf
New York Attorney General Enforcement Page
https://ag.ny.gov/press-releases
"The Western Union Company (Western Union)"
"Western Union is barred from using its acquisition of Intermex to reduce services available to New York consumers who remit money to those six countries for three years."
$2.6M
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