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Minnesota AG settles with Minnesota Valley Cooperative Light and Power Association over unlawful disconnection and notice failures

Minnesota Valley Cooperative Light and Power AssociationSeptember 10, 2026Minnesota Attorney General

Summary

Minnesota Attorney General Ellison reached a settlement with Minnesota Valley Cooperative Light and Power Association resolving allegations of deceptive and unfair practices, including disconnecting a customer's electricity despite the customer's need for life-sustaining medical equipment and failing to properly notify customers of consumer protections or offer appropriate payment plans. Under the consent judgment, the cooperative must provide separate disconnection notices, offer written payment plans, maintain records for AG oversight, and forgive amounts owed by the affected consumer.

Remedy

Minnesota Valley must provide separate and distinct notices regarding potential disconnection, add information and resources to its website, stop conditioning payment plans on energy assistance, offer written payment plans, maintain records enabling Attorney General oversight, amend C.W.'s payment agreement, and forgive all amounts C.W. owed.

Consent DecreeInjunctionCompliance ProgramReporting Requirements

Contract Impact

Although not a data privacy action, utility and service-provider agreements should be reviewed for clauses governing service termination and disconnection notice requirements, particularly provisions addressing customers with medical needs or other vulnerable populations. In-house teams at utilities or vendors serving regulated industries should verify that customer-facing terms align with statutory notice obligations (e.g., Minn. Stat. 216B.098), that payment plan and energy assistance terms do not create unlawful hurdles, and that record-retention clauses support regulator oversight and reporting requirements.

Contract Search Terms

disconnection noticemedical equipment noticelife-sustaining medical devicepayment plan agreementconsumer protection noticeutility service terminationrecord retention for regulator oversightenergy assistance requirement

Laws Cited

Minn. Stat. 216B.098
Minn. Stat. 216B.098, subd. 5

Violation Types

Entity Details

Entity

Minnesota Valley Cooperative Light and Power Association

Industry

Other

Official Sources

Source Evidence

Entity Name
"settlement with Minnesota Valley Cooperative Light and Power Association"
Event Type
"reached a [settlement with Minnesota Valley Cooperative Light and Power Association](https://www.ag.state.mn.us/Office/Communications/2026/docs/MN-Valley-Cooperative_Consent-Judgment.pdf)"
Laws Cited
"Minnesota law clearly requires"
Violation Types
"its failure to properly notify its customers of consumer protections available to them by law, and its failure to offer appropriate payment plans"
Remedy Summary
"Minnesota Valley has agreed to provide separate and distinct notices to individuals regarding potential disconnection, to provide additional information and resources via its website, to stop using energy assistance as a hurdle customers had to jump in order to engage the cooperative in a payment plan, to offer written payment plans, and to maintain records enabling Attorney General oversight"

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